Credits & billing

How credits work

One prepaid credit wallet per partner. Sending a billable message debits it.

The partner wallet

Your account has a single wallet shared across all your clients. Its balance is expressed in credits. When any of your clients sends a billable message, the configured number of credits (cost per message) is debited atomically.

Topping up

In this version, credits are added manually by the Genuka team after you pay, at a fixed price per credit set for your account. Each top-up is recorded as a wallet transaction you can review in your dashboard.

Coming soon

Self-serve top-ups (card and mobile money) so you can buy credits directly from the dashboard.

Low-balance alerts

When your balance drops below your threshold, an alert appears on your dashboard overview. Sending may be blocked once you run out of credits, so keep a buffer.

Transaction history

Every credit and debit is logged with a reason (manual_topup, message_sent, adjustment) and the resulting balance, giving you a full audit trail.

Behind the scenes

Genuka operates as a Meta Tech Provider and fronts the underlying Meta conversation costs; your prepaid credits are how that is reconciled. You set your own resale pricing to your clients outside the platform.